Healthcare communication
Lectures, workshops, webinars and development programmes that strengthen patient communication and collaboration in medical teams.
← Back to offerScope of training and programmes:
• Effective medical communication within limited consultation time.
• Delivering difficult information and working with patient emotions.
• Assertiveness and conflict resolution in medical teams.
• Mental resilience and stress management in healthcare.
• Motivating patients to follow recommendations: adherence and compliance.
• Communication at reception and front desk.
Methodologies and tools:
• EMPATHY, Calgary–Cambridge Guide, Four Habits Model.
• SPIKES protocol for delivering difficult information.
• Shared Decision Making: making decisions together with the patient.
• MTQ: Mental Toughness Questionnaire with a diagnostic tool.
Let’s talk about developing your team.
The easiest way: send an email or call me.